Frequently Asked Questions (FAQs) About HelpIT Tech Support

HelpIT is a tech support app that uses AI to instantly diagnose and guide users through common IT issues. If the AI assistant can’t resolve your problem, you’ll be connected to a certified technician nearby.

Yes, HelpIT operates nationwide. Our AI services are accessible from anywhere, and technician dispatch is available in most metropolitan areas.

Our technicians are certified independent contractors vetted by HelpIT. Each technician agrees to a code of conduct and service standards.

What devices does HelpIT support?
We support a wide range of devices including smartphones, tablets, laptops, desktops, routers, smart home tech, and more.

What’s the difference between the Basic and Pro plans?
Basic includes AI support and up to 2 technician tickets per month. Pro offers unlimited AI access, up to 5 technician requests, and priority service.

Is my data secure when I use the app?
Yes. HelpIT uses end-to-end encryption and secure communication protocols to ensure your information stays private.

Can I cancel anytime?
Yes. You can cancel your subscription at any time through the app or by contacting support. Refer to our Cancellation & Refund Policy for details.

How do I download the app?
You can download the HelpIT app from the Apple App Store or Google Play Store.

Do you offer business or enterprise solutions?
Absolutely. Our Enterprise plan includes organization-level integration, admin dashboards, and asset management. Contact sales@helpitinc.com for a custom quote.

What if I need urgent help outside business hours?
HelpIT operates 24/7. Our AI assistant is always online, and technicians are available based on your location and issue urgency.

Get fast, secure tech support anytime with HelpIT. AI assistance and real technicians at your service.